Covid-19 Vaccination Programme

All the practices within Stort Valley Villages will be working together to delver the Covid-19 vaccination; this will be delivered via the Primary Care Network (PCN). For more details please view the below statement:

Dear Patients

As we enter a second national lockdown we wanted to remind our patients that we remain open for our patients. Appointments are however being delivered differently to keep both our patients and our staff safe.

If you need to contact a GP

Please complete an e-consult form via the website if you are able and you do not need urgent care. We aim to respond to e-consults by the end of the following working day. If your need is more urgent a telephone consultation can be arranged and you will be called back on the same day. Patients who need to be seen at the surgery will be offered a face to face appointment usually on the same day or the following day.

When you arrive at the surgery

You will need to buzz on the intercom. The reception staff will ask you a number of questions it is essential that you answer these. This is for your own safety and that of other vulnerable patients who need to attend. Our reception staff are working very hard and we hope you will treat them with the courtesy they deserve.

Nursing appointments

We are also providing online appointments for long term condition reviews such as diabetes reviews and medication reviews. These are with our nurses, clinical pharmacists and some of our doctors. You maybe asked to attend the surgery for some of your checks.

Our nursing staff are providing cervical screening appointments and other essential nursing services. Please speak to the receptionist to book an appointment.

Covid-19

We are working with the other local practices to provide a shared service for assessment of patients with suspected Covid19 which is separate from other clinics. Patients will be booked into this service by the GP who they speak to if an assessment is needed.

Flu vaccinations

We are offering flu vaccinations to patients in eligible groups. There are appointments at the surgery and we have also provided some clinics at Bishops Stortford Football Club. We are planning further sessions at the Football Club in December. Please contact us if you usually have a flu vaccine and have not yet been invited for an appointment. We are not yet providing vaccines to the 50 – 64 year old group unless you are already eligible.

Phoning the surgery

The phones are extremely busy and we are managing much higher call volumes. Our average waiting time is short but we are aware at certain times some patients have waited longer than we would want and we apologise for this. We are reviewing our systems so we can answer as many calls as possible. Please however consider using the e-consult option if you are able as this will help to ensure those who need to get through on the phone are able to do so. Please remember you can order your prescriptions online too.

We will keep you updated of any changes

Best Wishes

The Partners and Staff

Covid-19 Vaccination Programme